About Us
Small-Business Culture, Enterprise-Level Solutions
Why We Exist
Our Mission: Empowering businesses with innovative technology solutions and friendly, efficient IT support to help better serve their communities.
The long and short of it comes down to one simple question: How can we help? Mission was first dreamed up for the purpose of serving nonprofits. Our staff has a variety of experience working in nonprofits where we saw a need for stronger IT support and security awareness training. We now serve a much wider client base but because of our roots, we still hold strong nonprofit and community oriented values. Ultimately, we're just here to help. We'll listen to your needs, offer solutions, and do it all with efficiency and friendliness that goes beyond your expectations. We hold ourselves to the highest of standards and we expect you to do the same.
Our Values
Committed to Quality
We are meticulous. From installations to documentation, we are super detail-oriented. We put care and patience into everything we do because it’s important to us that we don’t just leave you with a completed project, but with a job well done.
Dedicated to Knowledge
We are knowledge seekers. We won’t pretend to know everything, but whether it’s collecting certifications or researching a topic for hours at a time, we’re kind of obsessed with learning. So you can expect that if we don’t already know the answer to something you need, we’ll find it.
Focused on Customer Needs
We are listeners. We want to see your company grow almost as much as you do, so that means getting to know you and your company goals so that we can provide the best possible solutions for your needs.
Determined to Help
We are service-minded. Mission was created while our team was working in nonprofits and saw a need for these organizations to have access to better, more affordable technology solutions. So we’re not here to add to the problem by forcing businesses into services they don't need, we’re here to help. It is always our aim to help businesses that serve others so they can do it more efficiently.
Our Story
The Problem
Mission MSP was first created in an effort to help provide nonprofits with technology solutions that wouldn't break their budgets. Our founders had been working in IT and nonprofits in the Kokomo area and noticed a few common themes:
- Many businesses have a lot of uncertainties around the use of technology and lack understanding of what they need for their daily operations
- They have limited security knowledge and training
- They're spending way too much of their tight budgets (meant for serving their communities) on underwhelming technology services.
This often means they're being taken advantage of by larger tech companies or, perhaps worse, relying on their own make-shift fixes because they believe it's their only option. They're just doing the best they can when they use that free antivirus or click on a link from a seemingly trusted source. But as a result, they find themselves incredibly vulnerable to cyber threats and using outdated tools that they don't know how to manage.
The Solution
Enter Mission MSP. We saw the problems within the pricing and structure of technology services that just don't fit a lot of nonprofits and asked how we might make it better. We worked to provide the best networking and managed IT solutions with the best pricing around so that nonprofits can focus their attentions on what they do best: serving their communities. And that just happens to be our top priority as well.
Where We Are Now
Turns out we found a real need in our community that we were able to fill and we've doubled in size almost every year since Mission was founded. But nonprofits aren't the only businesses who need more from their IT services. We now serve a wider array of industries beyond nonprofits including manufacturing, restaurants, and more. We have also expanded our services to include web design, AV solutions, , and vCIO services in order to provide solutions in the present and help plan for the future.
Our Team
Leadership
Westin Padgett | CEO
What I do:
- Account Management & Customer Relations
- Staff & Vendor Management
- Sales
- Network & AV Systems Design
Why I do it:
I started Mission to equip businesses and nonprofits with the tools and knowledge they need to be able to protect themselves and function efficiently.
Most interesting fact about me:
I have a wife, son, and three awesome dogs that are all significantly more talented and better looking than I am.
Least interesting fact about me:
I got to work on a world-famous studio for Bon Iver....one time, but I still mention it at about every sales meeting.
Ronnie Schaeffer
Director of Managed Services
What I do:
- Lead and oversee the helpdesk team, managing client interactions to ensure we meet our targets and deliver a high-quality service experience.
- Design and implement proactive IT strategies and automation to improve efficiency, reduce downtime, and enhance overall client satisfaction.
- Mentor and train technicians, fostering a culture of continuous learning and professional growth across the team.
Why I do it:
I really enjoy solving complex IT challenges and pushing our team to be better versions of themselves.
Most interesting fact about me:
I'm such a big nerd that I set up a complex home lab network in my house—a setup my wife hates because it's so loud.
Least interesting fact about me:
I'm not a big fan of ketchup.
Derrick Gatt
Lead Installation Technician
What I do:
- Lead and oversee installation projects for structured cabling, network infrastructure, and physical security systems across the division
- Coordinate with the Projects Team to ensure smooth and efficient technology deployments
- Provide expert on-site support for complex security installations and system integrations
Why I do it:
I like working with my hands, working with technology, and making systems that people can rely on.
Most interesting fact about me:
I am occasionally vegan when I choose it.
Least interesting fact about me:
I am 30% Ginger, can't even be a full carrot top.
Operations
Ethan Edwards
Business Development
What I do:
- Work with clientele regarding their audio/video needs
- Guide installation crews to make certain we deliver a high-quality, end-user friendly experience
- Stay up-to-date on the latest equipment and installation practices
Why I do it:
Beats digging ditches.
Our collective team experience can help customers resolve issues quickly and prevent unforeseen problems.
Ashley Padgett
Billing & Executive Assistant
What I do:
- Handle Accounts Payable & Receivable
- Handle Payroll and Internal Accounting
- Schedule Projects and Communicate with Customers
- Assist the Executive Teams with Orgnization and Documentation
Why I do it:
I love being able to help my family and the organizations we serve.
Most interesting fact about me:
.I have an extensive background of working with dogs and horses. I have trained protection dogs to bite people...for fun.
Least interesting fact about me:
I am married to Westin.
Dave Osenbaugh
Accounts & Projects
What I do:
- Work with clientele regarding their audio/video needs
- Guide installation crews to make certain we deliver a high-quality, end-user friendly experience
- Stay up-to-date on the latest equipment and installation practices
Why I do it:
Beats digging ditches.
Our collective team experience can help customers resolve issues quickly and prevent unforeseen problems.
Support & Installation
Chris Dame
Senior Support Tech
What I do:
- Wake up...and handle complex IT issues with the organizations we support.
- Maintain IT Systems & Handle Support Calls
- Managed M365 & Google GSuite Environments
Why I do it:
I enjoy solving problems and helping people get back to work quickly. Technology should make life easier, and I take pride in making that happen every day.
Most interesting fact about me:
I’ve played over 300 different board games—strategy, co-op, party games, you name it. I love exploring new mechanics and sharing the experience with others.
Least interesting fact about me:
I drink seltzer water every day. No exceptions. It’s just part of the routine now.
Shelby Davis
Support Technician
What I do:
- Wake up...and handle complex IT issues with the organizations we support.
- Assist with VoIP Systems and Provide In-Depth Support & Programming
Why I do it:
I’ve always enjoyed solving problems and learning through hands-on experience. What started with fixing my own electronics grew into a career where I get to help others overcome their tech issues.
Most interesting fact about me:
Outside of IT, I’ve been a musician for over 16 years and also teach private music lessons.
Least interesting fact about me:
In my free time, I like coding small side projects, mostly as a way to explore and learn new things.
William Padgett
Apprentice Instaler
What I do:
- Install structured cabling, network equipment, physical security systems, and other technology systems.
- Assist with Implementations for the Projects Team
- Provide Assistance with Support Calls requiring On-Site Support
Why I do it:
To challenge myself, grow my skills, and create solutions that make a real difference for others.
Most interesting fact about me:
I got shot when I was a kid, I still have the BB inside my lung.
Least interesting fact about me:
When I joined this company, it unofficially became a family business.
Andrew Smith
Installation Technician
What I do:
- Assisting with Advanced Installations such as Structured Cabling, Physical Security (Cameras and Door Access Control), Network Systems Deployment, & AV Integration
- Lead Installation & Structured Cabling Projects On-site.
- Coordinate projects with contractors and customers
Why I do it:
I am driven to provide cohesive and quality solutions for our clients.
Most interesting fact about me:
Nobody on staff here knows that my name is Andrew. They all just call me Smitty.
Least interesting fact about me:
I have incredibly webbed toes. (Flippers)
How Can We Help?
We would love to hear about your business and its needs. Schedule a meeting with us so we can discuss how we might be able to provide solutions and to learn more about Mission and the services we offer.
We want nothing more than to serve you and help you serve others more efficiently. Let us know how we can do that today.
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